Help Center
How Can We Help You Today?
From planning support to partner onboarding and issue resolution — find answers to your questions or reach out to our support team.
Frequently Asked Questions (FAQs)
General Questions
1 . What is VenueX?
VenueX is an event planning platform where you can discover, compare, and book venues, vendors, and curated experiences — all in one place.
2 . Is VenueX free to use?
Yes, browsing and planning your event through VenueX is free. You only pay when you book a service.
3 . How can I contact support?
You can use the Contact Us page, chat with us during working hours, or email support@venuex.in.
Venue, Vendor, and Experience Listings
1 . How do I become a VenueX partner?
Go to the Become a Partner page, choose your partner type, and fill in the form. Our team will verify and activate your profile.
2 . Is there a fee to list?
No. Listing is free. We charge a small commission on confirmed bookings depending on the partner category.
3 . What does “VenueX Verified” mean?
On each listing page, click “Check Availability” and choose your event date. You’ll get a confirmation or alternate options from the vendor/venue directly.
Bookings & Inquiries
1 . How do I check availability?
On each listing page, click “Check Availability” and choose your event date. You’ll get a confirmation or alternate options from the vendor/venue directly.
2 . Can I book multiple services together?
Yes! Use our event planner tool to combine venue, vendors, and experiences under one event plan.
3 . How soon will I get a response?
Most of our partners respond within 24–48 hours. You can also reach out through the contact number listed.
If It Doesn’t Feel Right, Let Us Know.
We take every concern seriously. If you’ve faced an issue that hasn’t been resolved via standard support, our grievance redressal process ensures a formal path to resolution.
Grievance Officer Contact Details
-
Grievance Officer:
Ms. Anjali Sharma VenueX Grievance Officer
- Officergrievance@venuex.in
- +91 98765 43211
- Available Monday to Friday, 10 AM – 6 PM IST
Still Need Help?
Can’t find what you’re looking for? We’re just a click away.
